Where do you ship to?
DOMESTIC SHIPPING POLICY (U.S. 50 STATES)
We ship to all US territories/states using DHL, FedEx, USPS, and/or UPS.
Can you ship to PO boxes?
Due to security reasons, we do not ship to P.O. boxes, only physical addresses.
Can I change my shipping address?
We support changing the shipping address within 24 hours after receiving the order. After that, once the package has been shipped out, we can not change it because it is handled by the carrier.
How will I know when my order has shipped?
A shipping confirmation email is sent when all or part of your order is on its way to you. This email will also include the tracking information for your shipment. As items may ship at different times, from different carriers, you will receive multiple shipping confirmation emails with an update on each individual item. Please allow up to 24-48 business hours from receiving the shipping confirmation, to have visibility to carrier tracking data and tracking movement.
What are your shipping methods & delivery times?
Items usually ship within 1-3 business days unless otherwise noted by availability in the product details.
Delivery takes 5-10 business days for the continental US and will be shipped with DHL, UPS, FedEx, or US Postal Service.
What do I do if I don't receive my package?
If the tracking information for your package says delivered and you have not received it, we recommend checking with any neighbors, housemates, or leasing offices who may have received the parcel on your behalf. We would also suggest reaching out to the shipping carrier directly to see if they can provide you with additional delivery information. If your package still has not shown up within the 3 business days of the delivery date, please reach out to us at email@example.com and we will look into it for you.
Will my items be shipped in one package?
If your order includes several items, we may ship them separately and at different times in order to get them to you faster. They may ship directly from different partners. Our shipping confirmation emails will let you know what is being shipped with its carrier and tracking information.
*Keep in mind, we can and will change the shipping policy to meet the ever-changing rules regarding shipping, including but not limited to changing carriers and methods of shipping.